Test Bank for Supervision Concepts and Skill-Building 11th Edition Certo ISBN: 9781260682960

Description

Test Bank for Supervision Concepts and Skill-Building 11th Edition Certo ISBN: 9781260682960

Test Bank for Supervision Concepts and Skill-Building, 11th Edition, Samuel Certo, ISBN10: 126068296X, ISBN13: 9781260682960

Table of Contents

Part one: What Is a Supervisor?
Chapter 1 Supervision: Tradition and Contemporary Trends
Chapter 2 The Supervisor as Leader

Part two: Modern Supervision Challenges
Chapter 3 Groups, Teams, and Powerful Meetings
Chapter 4 Corporate Social Responsibility, Ethics, and Sustainability
Chapter 5 Managing Diversity

Part three: Functions of the Supervisor
Chapter 6 Reaching Goals: Plans and Controls
Chapter 7 Organizing and Authority
Chapter 8 Problem Solving, Decision Making, and Creativity
Chapter 9 Ensuring High Quality and Productivity

Part four: Skills of the Supervisor
Chapter 10 Communication: Theory and Modern Media
Chapter 11 Motivating Employees
Chapter 12 Employee Challenges: Counseling and Discipline
Chapter 13 Managing Time and Stress
Chapter 14 Managing Conflict, Change, and Politics

Part five: Supervision and Human Resources
Chapter 15 Selecting Employees
Chapter 16 Providing Orientation and Training
Chapter 17 Appraising Performance

Appendix A Supervision Laws: Health and Safety, LaborRelations, Fair Employment
Appendix B The Supervisor’s Career Path: Finding a CareerThat Fits